emjili Frequently Asked
Questions

emjili requires a valid government-issued ID for KYC — accepted IDs include a Philippine passport, SSS card, UMID, driver's license, PhilSys national ID, or PRC ID. You may also be asked to submit a selfie holding your ID and a proof of billing address. KYC verification is typically completed within 24 to 48 hours on business days.

On the emjili login page, click the "Forgot Password" link. Enter the mobile number or email address linked to your account. You will receive a one-time password (OTP) reset code. Follow the on-screen instructions to set a new password. If you no longer have access to your registered contact details, reach out to emjili support via live chat for manual account recovery.

No. emjili strictly allows only one account per person. Operating multiple accounts is a violation of our Terms and Conditions and may result in permanent suspension of all accounts involved, along with forfeiture of any balances or bonuses. If you believe a duplicate account was created in error, contact emjili support immediately to resolve the issue.

To permanently close your emjili account, contact our 24/7 support team via live chat or email at [email protected]. Before closure, ensure your remaining balance has been fully withdrawn. Note that if you are closing your account for responsible gaming reasons, emjili also offers self-exclusion options that may be more appropriate — ask our support team for guidance before proceeding with full closure.

The minimum deposit on emjili varies slightly by payment method. For GCash and Maya, the minimum is ₱100. For bank transfers via BPI, BDO, or Metrobank, the minimum is generally ₱500. For InstaPay transactions, the minimum is ₱200. emjili does not charge deposit fees, though your payment provider may apply their own transaction fees depending on your account type.

GCash withdrawals from emjili are among the fastest available — most are processed within 15 to 60 minutes once approved. Processing times may be slightly longer during peak hours or if your account is undergoing additional verification. emjili aims to process all withdrawal requests within 24 hours. If your GCash withdrawal has not arrived after 2 hours, contact our support team with your transaction reference number.

Yes, emjili supports withdrawals to major Philippine banks including BDO, BPI, and Metrobank via InstaPay or PESONet. Bank withdrawals typically take 1 to 3 business days depending on the bank and transfer method used. The minimum withdrawal amount for bank transfers is ₱500. Make sure your bank account name matches the name registered on your emjili account to avoid delays.

emjili does not charge platform-side withdrawal fees for standard transactions. However, your bank or e-wallet provider may apply their own transfer or processing fees. For example, some banks charge a fee for incoming InstaPay transfers. We recommend checking your bank or GCash account terms for applicable charges. emjili's withdrawal policy is reviewed periodically — check the latest terms in your account dashboard.

Standard emjili accounts have a daily withdrawal limit of ₱50,000. Verified VIP accounts may be eligible for higher limits depending on account tier and transaction history. If you need to process a withdrawal above the standard daily limit, contact emjili support in advance to arrange a special request. Large withdrawal requests may require additional identity verification as part of our AML compliance procedures.

Yes, emjili's entire platform — including the live casino lobby — is fully optimized for mobile browsers on both Android and iOS devices. You do not need to download a separate app; simply access emjili through your mobile browser and log in. Live casino games powered by Evolution and Pragmatic Play are available in mobile-friendly versions with smooth streaming even on a standard LTE connection.

Yes, emjili offers a full sportsbook covering PBA (Philippine Basketball Association) games alongside NBA, FIBA, and other international basketball leagues. You can bet on match winners, point spreads, totals, and various in-play markets during live PBA games. emjili also covers football, boxing, volleyball, MMA, and more — making it a comprehensive sports betting destination for Filipino fans.

emjili has historically included e-sabong (online cockfighting) in its games lineup, subject to current PAGCOR regulatory status. The availability of e-sabong on emjili depends on prevailing government regulations in the Philippines, which may change. Please check the emjili Games section or contact support to confirm the current availability of sabong betting on the platform at the time of your inquiry.

RTP varies by individual slot title and game provider. Most JILI slots on emjili have RTPs ranging from 96% to 98%, which is competitive with industry standards. Pragmatic Play slots typically range from 95.5% to 97%. RTP is calculated over millions of spins and represents the theoretical long-term payout percentage — it does not guarantee results in any individual session. emjili only partners with certified, fair-play providers.

Wagering requirements (also called rollover or playthrough requirements) specify how many times you must bet the bonus amount before it can be withdrawn as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before cashing out. emjili's wagering requirements vary by promotion — always read the full bonus terms on the Promotions page before claiming any offer.

Yes, emjili operates a tiered VIP and loyalty program that rewards regular players with cashback, reload bonuses, faster withdrawals, dedicated account managers, and exclusive promotions. Players earn loyalty points based on their wagering activity across all game categories. As you progress through VIP tiers, the benefits increase significantly. Contact emjili support or check the Promotions section for the latest details on the VIP program structure.

Not always — bonus eligibility depends on the specific promotion. Some welcome bonuses at emjili are valid only on slots, while others may cover live casino or sportsbook bets. Certain game categories may contribute differently toward wagering requirements (e.g., slots may contribute 100% while live casino bets contribute 10%). Always check the individual bonus terms on the emjili Promotions page for the games each offer applies to.

The minimum age to create an account and play on emjili is 21 years old, in accordance with PAGCOR regulations and Philippine law. Age verification is a mandatory part of the KYC process. emjili does not knowingly permit anyone under 21 to register or access real-money gaming features. If we detect that an account holder is underage, the account will be immediately suspended and any funds handled per our terms.

emjili provides self-exclusion tools directly in your account dashboard. You can set a cooling-off period of 24 hours, 7 days, or 30 days, or apply a longer self-exclusion of 3 months, 6 months, 1 year, or permanently. During self-exclusion, access to real-money gaming is suspended. To activate self-exclusion, go to your Account Settings or contact emjili support via live chat. Self-exclusion cannot be easily reversed once applied.

Log in to your emjili account and navigate to Account Settings, then select Responsible Gaming Tools. From there, you can set daily, weekly, or monthly deposit limits in Philippine Peso (₱). Once a limit is set, it takes effect immediately. Reducing a limit is instant; increasing a limit requires a mandatory waiting period to prevent impulsive decisions. emjili encourages all players to set deposit limits as a preventive measure.

If you feel your gambling is getting out of control, take action early. Use emjili's self-exclusion or cooling-off tools in your account dashboard. Reach out to emjili's 24/7 support team for guidance. You can also contact the PAGCOR Responsible Gaming Hotline or the National Center for Mental Health (NCMH) crisis line in the Philippines. Gamblers Anonymous Philippines also offers free peer support groups. Help is available — you do not have to deal with this alone.